SGIX Fault Reporting Procedure

1. All faults should be reported to our 24x7 NOC either via Email (noc@sgix.sg) or Phone : +65 6216 3097.
2. Please provide the following information to our NOC:
   a. Inform NOC that you are a “member of SGIX”, so that they can route your ticket accordingly.
   b. Provide them your name, company and contact details.
   c. Provide them your circuit ID; which is your SGIX assigned IPv4 address (e.g. 103.16.X.Y).
   d. A short description of the problem.
3. You will be provided with a ticket number. Please quote this ticket number for all subsequence communication with our NOC.